Features

Refund & Cancellation Policy


Covid-19: All reservations directly affected by the forced closure of the Golf Courses including the cancellation of flights have been fully refunded.

Club Murcia recognises that player numbers can change and that travel plans can also change.

Therefore, Club Murcia will amend your reservations free of charge and full refunds and cancellations are available up to 48 hours prior to arrival (some courses have a notice period for cancellations).

Deposit Refunds
We believe in a generous refund policy which we know offers you peace of mind. However, amendments to your reservations must be received at least 48 hours* before the date of play. This is the default notice period for the majority of courses in the region.

*Exceptions to the default 48 notice period: Las Colinas and Lo Romero require 72 hours notice of cancellation in order to process a full refund. Desert Springs and Villaitana require 14 days notice in order to process a full refund.

Once you have received your voucher(s) you can amend/cancel your reservations by contacting Club Murcia.

Simply reply to your final Confirmation & Payments email or the email containing your Voucher(s) from Club Murcia.

If player numbers change, resulting in less Green Fees, Club Murcia will re-calculate your deposit and refund the difference, subject to the necessary notice period.

Note: Amendments may require a additional payment deposit from you. For example, changing the venue to a Golf Course with more expensive Green Fees or an increase in the number of players.

Amendments to your reservation must always be made through Club Murcia and not via the Golf Course you are playing. This is very important, if you amend your reservation without our knowledge, we will be unable to confirm the changes and issue you with a refund.

In addition to issuing you a refund, Club Murcia will need to send you new voucher/s and we may also have to reconfirm your reservation(s).

Please Note: Club Murcia cannot issue refunds;

1. Within 48 hours of play (72 hours for Las Colinas and Lo Romero and 14 days for Desert Springs and Villaitana),
2. Either on or after the day of play*,
3. Due to missed Tee Times**,
4. If players are asked to leave the course by Golf Course officials,
5. Due to general bad weather, including high temperatures,
6. If the Golf Course officials suspend play due to electrical storms or the course has to be closed due to flooding***
7. If the Golf Course has not informed Club Murcia of any maintenance or
8. For any others reason deemed unreasonable by Club Murcia.

*Players who cancel on the day of arrival or do not arrive will be considered as "No-Shows" by the Golf Resort. No-Shows will be charged the outstanding balance for the reservation.

** Players who miss their Tee Times may be offered an alternative reservation on arrival at the Pro-Shop but a refund will not be offered.

***Players, who are asked by Courses Officials to suspend play due to dangerous electrical storms or flooding, will be offered an alternative reservation directly from the Golf Course by way of compensation. If this is not possible, the course will generally cancel the reservation and Club Murcia will be able to refund the deposit.

This is at the discretion of the individual Golf Course and will also depend at which point in the round, play was suspended. Under these conditions, players should must immediately return to the Pro-Shop, with their local course receipt, to seek advice before leaving the resort.

If an alternative reservation cannot be arranged or is unsuitable Club Murcia will seek clarification that the course was closed and that play was suspended. The course will then authorise Club Murcia to arrange a full refund of the deposit.

Cancellations
Club Murcia requires advance notice on cancellations to give us time to inform the Golf Courses and most importantly, so that the course can make the Tee Time/s available to other golfers.

Once your Tee Time has been confirmed, you are subject to the cancellation charges detailed below.

Cancellation Notice Period
2+ Days before arrival date: Full deposit refund*
1 Day before arrival date: No deposit refund
0 Day of arrival: No deposit refund. Full outstanding balance charged.

* 4+ Days for Las Colinas and Lo Romero. 14+ days for Desert Springs and Villaitana.

Receiving Your Refund
Online Payments (GBP/EUR): Refunds will return automatically to the Debit/Credit card or PayPal Account used to make the original transaction. In the case on online payments this will be available up to 180 days after the original transaction. After 180 days, refunds will be offered via a bank transfer or personal cheque.

Telephone Payments (GBP/EUR): Refunds will return automatically to the Debit/Credit card used to make the original transaction.

Bank Transfer Payments (GBP Only): Refunds acnnot be returned automatically therefore we will ask you to confirm your bank details in order to arrange the refund.

Cancellation Procedure
You can cancel your reservation by replying to your final Confirmation & Payments email or by replying to the Voucher email.

Alternatively, you can call us on +44 (0)845 617 0599 or +44 (0)151 909 4957.

Please keep our advisors informed of any changes which may affect your reservation at the earliest opportunity.

Note: After a refund has been issued, existing Club Murcia Vouchers are automatically cancelled with the respective Golf Courses and they will no longer be valid.

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